Improve enrollment conversion with omni‑channel AI agents

Nurture students via SMS. Apten remembers context across every channel to personalize conversations at scale.

The student journey

One agent across the entire student lifecycle

From first inquiry to alumni, the same agent picks up right where the last conversation left off.

Request Info
Apply
Enroll
Engage
Re-Enrollment
Graduate
Alumni
01

Top of Funnel

Engage new prospective students immediately.

02

Student Engagement

Proactively support students and improve retention.

03

Re-Engagement & Re-Enrollment

Bring students back and keep them on track.

Omni-channel

Four channels. One memory.

Text, call, email, or chat — Apten remembers everything a student has said, so nobody ever has to repeat themselves.

Still interested in fall?
Yes! Can you call?

SMS

Instant, conversational outreach that gets responses.

Voice

Real-time availability over the phone.

Subject
Your campus tour · Tue 2 PM

Email

Timely, relevant messages that drive action.

Do my credits transfer?
Let me check your transcript.
Ask anything

Webchat

Real-time answers that remove friction.

One memory across all channels
01 / 04

It starts with a text

Apten opens the conversation on SMS — the channel students actually answer.

02 / 04

The student sets the pace

Daniel's driving and would rather talk. No form, no callback queue, no waiting for office hours.

03 / 04

So the agent picks up the phone

Same agent, same memory — now on a live call. It books the campus tour right there.

04 / 04

Everything lands in writing

Confirmation email, calendar invite, transcript synced to your CRM. Nobody had to remember anything.

DK

Daniel K.

+1 (415) ···-··42 · Fall '26 inquiry

Apten on
Hi Daniel! Are you still interested in enrolling for the fall semester?
SMS · 10:00 AM
Yes, but I'm driving. Can you call?
10:01 AM
Switched to voice
Outgoing call4:08

"Great — I can schedule your campus tour for Tuesday at 2 PM…"

Transcript synced
Campus tour confirmed
Calendar invite sent during the call
10:02

incoming call

North University

mobile…
MR

Maya R.

+1 (512) ···-··17 · Transfer inquiry

Apten on
Student · Tue 9:00 AM
I'm interested, but I need a part-time program. Also I have 30 transfer credits from community college.
Apten · Tue 9:01 AM
Great news — we offer evening and online options! Our transfer team can evaluate those credits too. When are you free to chat?
No response · 2 days
Apten · Thu 10:30 AM · Follow-up
Hi! Just checking in. Our part-time evening track is a great fit, and most of your 30 credits should transfer. Our advisors have an opening Tuesday, and the fall registration deadline is close. Want to book?
Sent · context recalled from Tuesday
Follow-up

Follow-up that feels human

Drip campaigns repeat themselves. Apten follows up on what each student actually told it.

Personal to the last detail

Every follow-up references specifics from earlier conversations — programs, credits, deadlines — not a template.

Timed to the student

Apten reads response patterns and picks the moment a nudge is most likely to land.

Operations

Your team only steps in when it matters

Apten handles the alerts, CRM updates, and dialing — and pulls a person in when a student needs one.

# admissions-team
A
Aptenjust now

Maya R. asked about stacking scholarships — she's ready to talk to someone.

Take it

Real-time notifications

High-intent moments reach your team instantly over Slack, SMS, or email.

DK
Daniel K.
Fall '26 inquiry
Synced to CRM
High intentTransfer creditsEvening trackTour booked
Tagged by Apten from the conversation

Automatic tagging

Every conversation is tagged by intent and your own criteria.

Student in San Francisco, CA
Incoming call
(415) 555-0142
Local number — more likely to be answered

Local presence dialing

Calls come from the student's local area code — up to 40% more pickups.

Enterprise readiness

Built for institutions that can't get this wrong

Guardrails, audited security, and full API access — so you can put AI in front of students with confidence.

Will I get full financial aid?
You're guaranteed full financial aid!
Blocked by your rule: no aid promises
Our financial aid office can walk you through what you qualify for.
Sent

Guardrails you define

Every message is checked against your rules before it sends.

POST/v1/students
{
  "name": "Daniel K.",
  "stage": "applied"
}
201 Created· added to follow-up

Developer-first APIs

Manage students and sync conversations over a clean REST API.

SOC 2 Type IIAudited
EncryptedAt rest & in transit

Enterprise-grade security

SOC 2 Type II audited, encrypted at rest and in transit.

AApten
SRYour rep
Briefing: Daniel · 30 credits · wants the evening track

Transfer straight to your reps

Live calls go to your reps' existing numbers — cold, warm, or scheduled.

AKDSRK
Your Apten team
  • Builds your flows with you
  • Reviews conversations
  • Keeps tuning after launch

Agent design, done with you

Real people on your account — not just a tool.

Integrations

Works with the tools you already use

Apten syncs with your CRM and calendar, and takes action in the systems your team already runs.

SalesforceHubSpotMicrosoft Dynamics 365Close CRMCalendlyGoogle CalendarGoogle DriveSharePoint

Native CRM integrations

Two-way sync with Salesforce and HubSpot — summaries and tags flow back automatically.

Custom tools & actions

The agent books appointments, takes payments, and updates records in your systems.

Enterprise API

Our team builds custom integrations around your workflows.

Discuss your integration needs
Salesforce
HubSpot
Apten

Apten

Processing context

SalesforceHubSpot
Update
CRM
Auto
dialer
Send
quote
Google Calendar
Book
meeting
Custom
actions
Implementation

Production-ready in two weeks

No six-month pilots. Our team takes you from kickoff to a live agent in two weeks.

Expert Implementation

Our team handles the heavy lifting

Security Hardening

Enterprise-grade guardrails built-in

Seamless Handoff

Full training and documentation provided

Kickoff

Day 1

Requirements & Setup

Integration

Day 3

Connecting Data Sources

Testing

Day 7

QA & Verification

Go Live

Day 14

Full Production Launch

Put Apten on your admissions team

Every student gets a fast, personal reply. Your team gets its time back.